Refund policy

Your right to cancel

If you are a consumer in the UK, you have the right to cancel your order within 14 days without giving a reason. The cancellation period ends 14 days after the day you (or someone you nominate) receive the goods. Where an order is delivered in separate parts, the period runs from the day you receive the last item.

To cancel, tell us clearly before the 14 days are up — email sales@s3clothing.com with your order number and the items you wish to return. You may use the model cancellation form, but you do not have to.

Once you have told us you are cancelling, you have a further 14 days to send the goods back to us.

Condition of returned items

Items should be returned unworn and unwashed, with any original tags still attached and in their original packaging where possible. You may handle and inspect an item as you would in a shop, but we may reduce your refund to reflect any loss in value caused by handling beyond that.

Return postage

You are responsible for the cost of returning items to us, unless the item is faulty, damaged, or not what you ordered — in which case we cover the return cost. We recommend using a tracked service, as we cannot process a refund for items we do not receive.

Returns should be sent to:
S3 Clothing
c/o The Pro Shop
Gosfield Lake Golf Club, Hall Drive
Halstead
Essex
CO9 1SE
United Kingdom

Refunds

We will refund the full price you paid, including standard outbound delivery, within 14 days of receiving the goods back — or of you providing proof of postage, whichever is earlier. If you chose a more expensive delivery option, we refund the standard rate only.

Refunds are issued to the original payment method. Your bank may take a further few working days to show the funds.

Items that cannot be returned

The right to cancel does not apply to:

• Sealed items unsuitable for return on hygiene grounds once unsealed — for example underwear, swimwear, and pierced jewellery
• Items made to your specification or clearly personalised
• Gift cards

Faulty or incorrect items

Nothing in this policy affects your legal rights. Under the Consumer Rights Act 2015, if an item is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund. Contact us at sales@s3clothing.com and we will put it right at no cost to you.

Exchanges

The quickest way to exchange an item is to return it for a refund and place a new order.

Questions

Any questions about returns or refunds: sales@s3clothing.com